Faq Sections

General & Service related question:
Is the product compatible with my bike?

Always check the product description on our website. If you are unsure, contact us with your bike brand, model, and year and we will confirm compatibility for you.


How are Movetronix Headlights differe . . .

Movetronix is the Pioneer of the Angel Eye RGB Headlight, Loccis Eye is not ust a random Name, it is a guarantee for authenticity, Italian Handmade Quality and years of development to become industry leader

Our Headlights include: World first Fan ventilation System – No more Fog on the glass, no more overheated or melted high beam LEDs Reverse Polarity Protection – Even if you connect + and – inverted, the Headlight will not be damaged. Overvoltage Protection (DC): Cuts off excessive voltage peaks caused by your bikes OEM wiring. Clean Backside Cover: No more PCBs and messy wires. Top notch Customer Service: response within 24h - from Monday to Friday 8:00 to 18:00 Stay away from cheap, Chinese or replicated RGB Headlights. Choose the original, choose #MovetronixSquad


Are your headlights road legal or TÜV approved?

Our RGB Headlights are not road legal or TÜV certified, however we have the X-Beam and Raptoreye Headlight series that is fully road legal and usable in the EU; please check local regulations before use on public roads.


What should I do if I receive a damaged product?

Take photos of the product and packaging and contact us within 7 days. We will arrange replacement or refund.


How long will it take to receive my order?
  • Products in stock → shipped within 1-2 business days after payment confirmation. You will find a specific time to ship on the product page if it differs from the standard timing.
  • Products on PRE-ORDER / Backorder → delivery may take up to 60 days.

How can i track my shipment?

As soon as your order is shipped, you will receive both an email and a Whatsapp message with a tracking link. The tracking number will be active within 48 hours after shipping.


What’s the difference between Loccis Eye 1.0 3.0, 3.1, 4.0 and HexBeam? 
  • 1.0 → first generation, white-only Angel Eye, the original design, less strong high beam then 4.0  

  • 3.0 → first RGB model, monochrome, standard high-beam, can be used with AC/DC Converter 

  • 3.1 → Advanced multi-color RGBW Ring (4.0), true white LED channel, standard-high-beam, can be used with AC/DC Converter 

  • 4.0 → same 3.1 RGBW ring, newest technology, Super-strong high-Beam (40W), integrated fan-ventilation system, need to be powered over battery. 

  • HexBeamsame features as 4.0, new aggressive Hexagonal Design 

  • Heart version: Available on request à We can produce it for your bike on request


I had an issue with my payment, what should I do?

If you encounter a checkout problem, try to use a different payment method. If it persists, click the orange bubble in the bottom-left corner and contact us.


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Power Supply & Compatibility
Is the Headlight compatible with my bike?

All our Headlights require 12 DC Current to work. 

  • 50cc → Not compatible (new AC/DC Converter for 50cc bikes available soon) 

  • Bikes with battery (carbureted) → Purchase our Battery Wiring. 

  • Bikes with battery (fuel-injected)Plug & Play installation. (50cc models not compatible) 

  • Bikes without battery (only certain models) → With our AC/DC Converter (only for Loccis Eye 3.1, 3.0, 1.0, Raptor Eye [except PRO], and X-Beam).


How do I install the headlight?

50cc → Not compatible (new AC/DC Converter for 50cc bikes available soon) 

Bikes with battery (carbureted) → Purchase our Battery Wiring,  

Except Beta 125 4T LC and Sherco 125 2T à Plug and play. 

Bikes with battery (fuel-injected) → Plug & Play installation. (50cc models not compatible) 

Bikes without battery (only certain models) → With our AC/DC Converter (only for Loccis Eye 3.1, 3.0, 1.0, Raptor Eye [except PRO], and X-Beam). 

Installation steps: 

  1. Unmount your original headlight mask. 

  1. Use the provided screws to gently install your new Movetronix headlight. 

  1. Connect the wiring: 

  • To the AC/DC Converter output (if used) or the Battery Wiring (if carbureted with battery), or 

  • Directly to the bike if it’s fuel-injected with a battery. 

If your headlight is RGB, scan the QR code on the box, install the app, and enjoy!


Installation steps:  Unmount your original headlight mask.  Use the provided screws to gently install your new Movetronix headlight.  Connect the wiring:  To the AC/DC Convert . . .

Scan the QR Code on the rear of the product box and install the App, Make sure your RGB Headlight is powered on. Turn on Bluetooth  and allow location tracking for the App. Open the top left menu and click on the Device called “FS0002” or “FS0003”. 

You are now successfully connected! 

You can also change the name of the Device by unnaming FS0003 to “Locciseye of Max” or “Locciseye KTM 450”. 

Our Headlights also have the possibility to connect to a few headlights at the same time, in order to control all the bikes at once, leading to cool videos.  

This is called GROUP MODE!


I HAVE A 50 CC BIKE CAN I USE YOUR HEADLIGHTS?

NO, BUT IF YOU HAVE A 50CC BIKE WITH A BATTERY YOU CAN CONNECT THE HEADLIGHT WITH OUR BATTERY WIRING.


Direct battery wiring
What is the purpose of Direct Battery Wiring?

It prevents alternating current from damaging the headlight and ensures universal compatibility with all battery-equipped bikes. Carburated bikes provide the headlight with Alternate Current even if you have a battery! -> In this case our Battery Wiring is mandatory to install our Headlights. 

It also offers a practical benefit: 

  • Enables you to switch on the headlight - even when the bike is off! (useful for photo or video shoots). 

 

Q: Which connectors are available with Direct Battery Wiring? 
A:  

  • OEM KTM 2008-2023 4-pin Connector 

  • OEM Beta 3-pin Connector 

  • OEM KTM 2024-recent Connector


Where should I mount the Battery Wiring Switch Holder?

You are free to mount it where you want by using a strong cable tie, but we recommend to mount it on the handlebar next to the OEM Light switch block. 

You can also mount it by passing with a screw through the provided hole of the switch holder.


How to install the Battery Wiring?

Here is a short Installation Tutorial: https://youtube.com/shorts/INqYnZVdUd4?si=TWrxL6wqwTunue3R


AC/DC Converter
What is the purpose of the AC/DC Converter?

It is designed for bikes without a battery. It converts Alternating Current (AC) produced by the generator into Direct Current (DC), making the LED headlight plug & play.


Why does the resistor get hot?

The resistor cuts off the high Voltage peaks produced by the alternator and is required for correct operation and reaches high temperatures. It needs to be fastend to a metal part like your triple clamps, fork or chassis to help dissipate the heat.


Which headlights is the AC/DC Converter compatible with? 

Attention! Due to it’s power limitation, it cannot be used with any 4.0 Headlight, HexBeam and RaptorEye PRO Headlights. 

It is only compatible with: 

  • Locciseye 3.0, 3.1, 1.0 

  • Raptor Eye (Not Pro versions) 

  • X-Beam (All Models) 

  • OEM Headlights 

Soon Movetronix will launch a New AC/DC Converter that can handle all the Movetronix Headlights Plug and Play!


Which connectors does the Converter have?

Standard KTM or Beta connector options. Alternatively, we have a variety of Connector Adapters to fit your bike and headlight.


Can I modify the Converter?

No. Any modification voids the warranty. The converter is specifically designed to work with Movetronix headlights. Any use on other Headlights or devices lets the warranty expire.


Installation & Use
Is it difficult to install Movetronix headlights? </sp . . .

No, installation is simple and guided: 

  • Read the Product Description on the website carefully before purchasing the product, to include everything you need for the installation. 

  • The only tools you need is one medium size cross screwdriver and possibly a small flat screwdriver. 

  • For any doubts, contact our technical support or get it installed by a professional.


Can I use the headlight if the engine is not running?

Only if powered over Movetronix Direct Battery Wiring.


Do you provide video tutorials or PDF manuals?

Yes, check out our Youtube tutorials where you find many installation guides and other cool videos!


Can I install the products myself or should I go to a workshop?

Most items are plug & play and can be installed by yourself if you have basic tools and know-how. For complex installations, we recommend you get professional help.


What should I do if my RGB headlight does not connect via Bluetooth?

Make sure you’ve purchased the required accessories (AC/DC or Battery Wiring if your bike is not fuel injected, depending on your headlight model). Check that the headlight has power, Bluetooth and location are enabled on your phone, and restart the app. If the problem persists, contact support. 


Warranty & Returns
What happens if my Headlight does not work?

1.  If the headlight has never worked, you probably just need to check and change toe position of the wires in the connector of the headlight, as your bike maybe has a different pin layout in the connector than others. If it still not works, you need to make sure that you have purchased and always used the Add-On Products that are required for your bike. If you don´t manage to make your product work then contact our customer support. 

2. The product stopped working or is not working correctly: Just Unpin the pins from the connector and test the product directly on a 12V Battery (the orange slip on the headlight shows the function of every cable depending on its color). If High beam or RGB does not work, contact our support centre by telling Order Number and explaining what has happened.


What happens if I power the headlight with Alternating Current (AC)?

You risk permanently damaging it. That’s why we provide safe solutions: Direct Battery Wiring (for bikes with a battery) or AC/DC Converter (for bikes without a battery – Check Headlight compatibility!).


Does the warranty cover damage from incorrect installation?

No. The warranty does not cover modifications or improper use (e.g., direct AC connection or modification of the products). It only covers damage to any electrical component caused by the manufacturing process or malfunctioning.


My headlight doesn’t work or broke – what does the warranty cover?

Standard Warranty is 6 months, it covers all the electrical components of the headlight in case of malfunctioning or failure that are directly connected to the manufacturing process. Any modification to the wiring, removal of the back cover or unauthorized modifications voids warranty. Our Headlights are hand made and small imperfections are unavoidable. 

There is the possibility to purchase the Extended Warranty on the Headlight, that extends the mentioned warranty from 6 months to 12 months starting from the date of purchase.


How do I return a product?
  1. Email support@movetronix.com with your order number and describe the specific problem. 

Fill out this form: claims.movetronix.com 

  1. Wait for our confirmation & instruction before shipping the product back  

  1. Send the item to Movetronix (Address at the end of the form: Ortisei – Italy). 
    (The return shipping cost are beared by the customer)


In what condition must the product be returned?

The item and its product packaging/product box must be in new condition and resellable. If it has been installed, used, or shows signs of wear, it can not be shipped back and no refund is possible. All customized products (for example Wheel Sets) cannot be returned, as they have been manufactured on your request.


Orders & Shipping
Can I change or cancel an order after placing it?

Yes, if your order has not been processed yet. Please contact us as soon as possible with your order number.


Do you offer free shipping above a certain amount?

Yes, we offer free shipping above 100delivered to EU countries and above 349 for worldwide shipping.


What happens if I am not at home during delivery?

The courier will attempt delivery again or leave the package at a local pickup point. You can also reschedule directly with the courier. If multiple delivery attempts fail, the package will be returned to our warehouse, and the customer will have to bear the additional costs of re-shipping.


Wheels Set & Compatibility
Do your supermoto wheels fit on electric bikes like Stark Varg or Talaria?

Yes, both Movetronix, SM Pro and also Excel can be fitted to an electric bike. Contact us with your model for confirmation.


Are your products waterproof and vibration-resistant?

Yes, our products are designed for outdoor use and to withstand dust, rain and vibrations. Do not use pressure water jets otherwise the warranty will expire 

We recommend insulating all connectors for maximum durability.


ARE THE RIMS TUV CERTIFIED?

Die Excel Felgen sind TÜV eintragbar über eine Einzelabnahme bei Ihrem TÜV Prüfer.

Eine Einzelabnahme bedeutet:
Der TÜV prüft dein ganz bestimmtes Motorrad (ein einzelnes Fahrzeug) und entscheidet, ob die neuen Teile – in deinem Fall Excel Supermoto Felgen – sicher sind und eingetragen werden dürfen.
Es gibt kein fertiges Gutachten, also muss der Prüfer selbst beurteilen, ob alles passt.


Wie läuft die Einzelabnahme ab?

1. Termin beim TÜV machen

2. Motorrad fertig umbauen

Du bringst das Motorrad mit den montierten Felgen hin.
Die Felgen müssen korrekt montiert sein:

  • Reifen richtig
  • Bremsscheiben dran
  • Alles fest verschraubt
  • Nichts schleift

3. Unterlagen mitnehmen

Der Prüfer freut sich, wenn du Folgendes dabei hast:

  • Daten der Felgen bzw. Teilegutachten von Baugleichen Motorrädern (findest du als Download in der Beschreibung der Excel Felgen im Shop)
  • Infos der Reifen
  • Bestellbestätigung

4. Prüfung vor Ort

Der TÜV-Prüfer schaut sich das Bike an:

  • Passt alles?
  • Haben die Reifen genug Platz?
  • Schleift nichts?
  • Lenkung frei?
  • Bremsen funktionieren?
  • Motorrad bleibt stabil?

Eventuell macht er eine kleine Probefahrt.

5. Der Prüfer schreibt ein Gutachten

Wenn alles ok ist, bekommst du ein §21-Gutachten (so heißt das offiziell).
Das ist ein Blatt Papier, wo draufsteht, dass die Felgen sicher sind und eingetragen werden dürfen.

6. Mit diesem Papier zur Zulassungsstelle

Dort werden die Felgen offiziell in deinen Fahrzeugschein eingetragen.

Fertig.


Was heißt das für dich?

Ganz kurz:

? Du brauchst kein Teilegutachten.
? Der TÜV prüft dein spezielles Motorrad persönlich.
? Wenn alles passt, bekommst du ein Dokument, das dann offiziell eingetragen wird.


Payment & Invoices
Which payment methods do you accept?

We accept PayPal, credit/debit cards, bank transfer, Klarna and other local methods.


What if I have a business and need a VAT-free invoice?

Business customers must request an invoice by providing the business details via email (info@movetronix.com), BEFORE placing an order. The order can be placed via E-Mail by sending the links and quantities of the products. This way we will send you an invoice without VAT, which you will pay by bank transfer after receiving it.


Do you offer payment in installments?

Yes, in some countries via Klarna. If available, the option appears at checkout.


Customization & Graphics
Can I order custom designs for wheels or graphics?

Yes, we offer personalized wheel sets, graphics and fork protectors. We have a special 3D Configurator to visualize your design before ordering.


How long does a custom order take?

For Wheels with simple combinations (Anodized, not Ceracoated/Marble/Splattercote) maximum 4 Weeks to ship, for extra coatings and colors up to 8 weeks.


B2B / Dealers
Can I become a Movetronix reseller?

Yes, fill out this form: https://docs.google.com/forms/d/e/1FAIpQLScF6e6Q2KHmipBfy13MS8cU9TSXGiNhy3f_IHN3blh_n2mlCw/viewform?usp=header


Do you offer discounts for teams or bulk orders?

Yes, we provide special pricing for bulk or team orders. Contact our support before placing your order.


Bike Sale & Homologations
What type of bikes do you sell?

Movetronix is Official Talaria Dealer

we are VM Point - all Supermotos by VM Racing are available for purchase.

we also sell the new Stark Vargs (SM, EX, MX)

we have the super-popular NIU E-Scooters

and you can find all the best parts for these bikes at Movetronix.com